Error when i start game

[Finrod]

This message keeps popping up whenever i try to play American civil war, this is the first time im going to play and this error keeps popping up here it is in exact words


C:/Program files\AGEOD'S AMERICAN CIVIL WAR\ACW\Logs\!mainlog.text

this mean anything to you guys????

[Rafiki]

Hi Finrod; sorry to hear you are having problems.

I can't say I know what might be causing your problem, but I'll fire off some semi-random questions to see if any of them lead anywhere.

Does it say anything else besides that line? Does the directory "C:\Program files\AGEOD'S AMERICAN CIVIL WAR\ACW\Logs\" exist on your machine?

Can you provide som emore details about your system? Which OS is it?

[Pocus]

I got an email from you too and answered.

[Qman39]

I just purchased the game and am having the same problem. Any suggestions would be greatly appreciated. Love your other games and am anxious to play this one as well. Thanks!

[Pocus]

Please contact me at support@ageod.com (remind me your pseudo) and send me the files in the log directory, and your DxDiag file too.

Instructions for the log files:
1. Launch the game. Once it crashes, exit as you can. Do not restart it.
2. With windows explorer, go to c:\program files\ageod's american civil war\acw\
3. you should see a directory named 'logs'. Do a right click on it.
4. You should see something like 'ZIP' or 'make an archive' of this directory.
5. This create a zip archive. Please send it to me by mail.

Instructions for the dxdiag file:
To get the DxDiag file: Click on the Windows Start button, then on Run. Then type 'DxDiag'. Once you are in the utility, run all the tests, then choose to save the results into a file (on your desktop for example). This is the file I need.