GaiusJulius78
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Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 6:56 pm

Hi
not sure if anyone has ever experienced something similar?

Suddenly ALL the Ageod games I own are crashing when trying to play. I own AJE, CW2, PON, RUS, ROP, TYW, TEAW, WON (basically any Ageod game available on Steam).

When trying to play the .exe file relative to each game (eg ROP.exe, AJE.exe etc) crashes and I get this error message

'Exception EinvalidOp KERNELBASE.dll at 001008F2. Invalid floating point operation'


I thought it was some issue on my end (eg driver/Windows update) but I own more than 50 games on Steam and Ageod games are the only one affected.

I wonder if anyone has any suggestions - I have an open ticket with Matrix support and they've been very responsive over the last week but unfortunately nothing seems to work.

I've spent the last week trying to look online for a solution but nothing seems to work unfortunately...

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Nikel
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:10 pm

The games did not change, so the problem is in your PC.

Also bet for a windows update, so after which update the problem started?

What did they tell you at Matrix that did not work?

Post a log file, so that Pocus can take a look.

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:28 pm

Hi,

many thanks for your reply. I last played an Ageod game mid February with no probs and when firing up Rise of Prussia for a new campaign the issue started. I am fairly sure its an issue on my end as you mentioned.
Support at Matrix was incredibly responsive and those are the steps I tried without any success:

- disable all background programs in case these are interfering with the normal running of the game via 'msconfig'
- try installing the games in a different Steam library than C:\Program Files (x86)\Steam\..... (eg in D: drive)

They also funnily enough suggested I try this solution I posted myself on Steam a while ago and sorted the issue I had starting Wars of Napoleon (which sort of made me very proud of my PC tech skills :) )

http://steamcommunity.com/app/459470/di ... 269141351/

Unfortunately nothing work. I ran some test and used several cmd commands to ensure no files/drivers/windows updates/C: are corrupted but everything seems to be fine.
The issue in my opinion lies with the kernelbase.dll which was last modified on 13th March (same day as the latest windows update). However, since no one else seems to have this problem, it must have something to do with my PC.

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Nikel
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:30 pm

Yes, I guess it was this windows update (for W7 here), which is your OS?


https://support.microsoft.com/en-us/hel ... -2018-1038

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:32 pm

Here's the event log (the file mainlog!.txt for ROP in this case) right after the game crashes:


21:29:45 (Reporting) User: GC Computer: LAPTOP-N7UM2S0Q
21:29:45 (Reporting) Loading general settings
21:29:46 (Reporting) USettings.LoadSettings 589 settings loaded, out of 8 settings files.
21:29:46 (Reporting) Loading Localized Strings
21:29:55 (Reporting) System local strings loaded from C:\Program Files (x86)\Steam\steamapps\common\Rise of Prussia Gold\ROP\Settings\LocalStrings__AGE.csv
21:29:55 (Reporting) Loading Display Options
21:29:55 (Reporting) Entering DirectX Initializations
21:29:55 (Reporting) LocalStrings & Settings 9590 ms
21:29:55 (Reporting) Cursors 98 ms
21:30:10 --- End of Log ---

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:37 pm

This is what I got from Windows Event viewer regarding the crash:

Faulting application name: ROP.exe, version: 1.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 10.0.16299.334, time stamp: 0xee297154
Exception code: 0xc0000090
Fault offset: 0x00103ef2
Faulting process id: 0xb40
Faulting application start time: 0x01d3cc53aae295fb
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Rise of Prussia Gold\ROP.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9ae931a7-ab75-4015-9e20-2d883cb3bf68
Faulting package full name:
Faulting package-relative application ID:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-04-04T20:29:55.882502800Z

EventRecordID 16285

Channel Application

Computer LAPTOP-N7UM2S0Q

Security


- EventData

ROP.exe
1.0.0.0
2a425e19
KERNELBASE.dll
10.0.16299.334
ee297154
c0000090
00103ef2
b40
01d3cc53aae295fb
C:\Program Files (x86)\Steam\steamapps\common\Rise of Prussia Gold\ROP.exe
C:\WINDOWS\System32\KERNELBASE.dll
9ae931a7-ab75-4015-9e20-2d883cb3bf68

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:39 pm

I run windows10 - many thanks for your reply and offering to help! Hopefully a solution can be found! :)

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Nikel
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:45 pm

I have no W10, but I guess you may uninstall the suspicious update for the crashes and then restart.

In windows 7 is, Control Panel, Programs and Features, view installed updates and then right click on the update and uninstall. Check, googling for the KB number, that you are uninstalling the kernel update thing.


Note that these comments are completely unofficial. You may wait for Pocus to read this thread ;)

I have installed this particular update and have no problems with Ageod games, that does not mean it is not causing yours.

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 9:56 pm

Unistalling the update was one of the first things I tried but it didn't help unfortunately. Will give it another go just in case.
Otherwise, will keep my fingers crossed and hope Pocus reads this posts and can save the day :)


GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Wed Apr 04, 2018 10:22 pm

thanks man - only other think I can think of is I installed this old mod to avoid Russian troops being stuck in Poland when they arrive in ROP via event but I doubt it may be responsible for so many issues across all games

viewtopic.php?f=267&t=34104

apart from that ( but again its simply a fix to a event so very unlikely its the cause of the problem) no idea whats going on...

8thTnCav
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Re: Any suggestion? All Ageod games crash when loading

Mon Apr 30, 2018 1:41 am

I have a similar problem that effects all of my AGEOD games on my new Windows 10 machine.

All my AGEOD games (WOS, WON, TYW, ECW, CW2, etc...) crash on launch. Error message: Erreur d'application Exception EInvalidOp dans le module KERNELBASE.dll dans 001008C2. Operation en virgule flottante incorrecte.

No AGEOD = no joy. :(

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Pocus
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Re: Any suggestion? All Ageod games crash when loading

Mon Apr 30, 2018 8:22 am

That's a compatibility issue it seems, you should head to support@slitherine.co.uk. Floating points operations are changed by Windows 10 here.

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Nikel
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Re: Any suggestion? All Ageod games crash when loading

Mon Apr 30, 2018 4:19 pm

8thTnCav wrote:I have a similar problem that effects all of my AGEOD games on my new Windows 10 machine.

All my AGEOD games (WOS, WON, TYW, ECW, CW2, etc...) crash on launch. Error message: Erreur d'application Exception EInvalidOp dans le module KERNELBASE.dll dans 001008C2. Operation en virgule flottante incorrecte.

No AGEOD = no joy. :(



Is it also happening after an update of W10?

richfed
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Re: Any suggestion? All Ageod games crash when loading

Mon Apr 30, 2018 8:32 pm

I haven't played a game in quite some time, but I just tried to launch CWII, and indeed I got the same error.

I redid my PC a couple of months ago, and everything was working then. I check after each software/game installation to make sure it will work and adjust settings as necessary.

There was an Windows 10 update last week. Perhaps that caused the issue.

NOTE: WIA crashed, PON did not. Second attempt for each game was successful.

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Durk
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Re: Any suggestion? All Ageod games crash when loading

Tue May 01, 2018 3:08 am

Have you used the Windows 10 feature which allows you to run the game as if you were using a previous Windows version? For me, running as if in Vista build 2 usually solves all the problems, of course still run in administrative mode.

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Captain_Orso
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Re: Any suggestion? All Ageod games crash when loading

Tue May 01, 2018 8:37 am

I am running Windows 10 64bit Pro, and am having no issues starting CW2 nor WON, both installed natively--not Steam--into folders outside of 'C:\Program Files' and 'C:\Program Files (x86)'.

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Tue May 01, 2018 12:05 pm

Hi guys,

many thanks for trying to help.

I have contacted Slitherine support, they were incredibly helpful but despite trying several things the issue was not resolved. I am fairly sure this is due to a Windows 10 update, Ive also tried running in compatibility mode but it didn;t help. Guess my best bet is to wait for another Windows update, that maybe will solve the issue

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Captain_Orso
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Re: Any suggestion? All Ageod games crash when loading

Wed May 02, 2018 9:21 am

Apparently a whole lot of apps for many people with Windows 10 have stopped working since an early Jan-2018 Windows update, found by googling.

One of the few solutions I saw that worked for some, but not all, was creating a new user account and using that to start the app. I kind of have my doubts, whether it will work in this case, but barring any other leads, you might want to try it.

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Pocus
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Re: Any suggestion? All Ageod games crash when loading

Wed May 02, 2018 11:52 am

This is an unofficial advice, from a player to a player. I used it successfully with Aurora, a nerdy 4X space game.

The error I believe is because Windows 10 is forcing on the application the use of the dot for floating point operation, whereas in French we use the comma.

So you can try in your settings to switch (under region and language or whatever it is called in your Windows) the format to French. In additional parameter, there is the decimal symbol used, either a dot or a comma.

Then reboot, make sure you are set in French, and try launching the game. See what happens.

GaiusJulius78
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Re: Any suggestion? All Ageod games crash when loading

Mon May 14, 2018 1:06 pm

Hi guys, again many thanks to everyone who tried to help.
there was a new Windows update few days ago and since that everything seems to work fine now! I really wish there was an option to turn off Windows updates as they seem to mess up with apps every time.
Real glad all my Ageod games work again, I started a new Rise of Prussia campaign to celebrate!

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Pocus
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Re: Any suggestion? All Ageod games crash when loading

Mon May 14, 2018 1:32 pm

yeah :hat:

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Nikel
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Re: Any suggestion? All Ageod games crash when loading

Mon May 14, 2018 2:21 pm

GaiusJulius78 wrote: I really wish there was an option to turn off Windows updates as they seem to mess up with apps every time.


At least in W7 it is possible to turn off automatic update.

I check the updates manually, and also decide what to install.

I suppose the same is possible in W10.

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