People having pre-ordered and not received a key, please report here

[delcastel]

Voila il est 15h et rien ?


Peut on espérer avoir quelque chose dans la journée ou doit ton oublier notre précommande et racheter le jeu ????

[Raidhaennor]

Still nothing on my end either. I received the previous email confirming the pre-order without any trouble.

I used a different email than the one I used on this forum.

[Tormenta]

Still nothing; 15:19 GMT+1 and I haven't received anything.

[Kev_uk]

Its is now 14:55 GMT here in the UK and still nothing! *Taps fingers on desk*

[PhilThib]

I am very sorry for this, there is some issue in Nexway's antifraud system that has delayed all mails sending.

Therefore, to solve the matter once and for all, all claimants send me an email immediately at pthibaut@ageod.net with your full name and purchase email address and I'll give you the missing serial

[barbu]

As I always say: it's not possible to avoid mistakes. What defines quality in a person or organization is how they deal with mistakes.

Merci beaucoup.

[Raptor1]

Alright, I got the key now, but I still haven't gotten a download link. Am I missing something or will it come later?

[henllan]

Just about to say the same thing. The order receipt from nexway says that a download link will be sent as well as the key.

[Clovis]

Just about to say the same thing. The order receipt from nexway says that a download link will be sent as well as the key.

Write again to Phil. Quicker to get solution...

[Cat Lord]

OK guys,

I will try to help, but I will ask you to be patient. Send me a PM with:

- Email address use on the purchase site
- First name and Surname

I will make sure you get your key before tonight if you haven't received it before.

Thanks,

Cat

[Lowlander2010]

Same here, I have the serial thanks to Philippe but like it said on the pre order the link should have sent with the serial, very strange....

[Knight of the Realm]

I hadn't received anything either so have emailed Phil...

Cheers

[Frank]

I get also only the key from Philipe now.

Mabye Philippe must first transfer the setup file to a ftp server so he donßt know the address yet?

[barbu]

Using the code with the already-installed demo does nothing.

[Knight of the Realm]

Using the code with the already-installed demo does nothing.

I tried that, but have just received an email from Phil with the link. It's about 50% larger than the Demo.

[Tormenta]

I just received the key code and the link from Phillipe T.
Downloading righ now.

[Cat Lord]

Using the code with the already-installed demo does nothing.

No, this definitely won't work.

Cat

[Kev_uk]

Received serial from PhilThib & download link. 1.5 hrs to go....(I use mobile broadband so speed not so good, but at least its downloading!).

[BlackBear]

Key and download link received. Thanks for your response. As always your customer attention is first class.
I´m anssious to play the revolution...

[Raidhaennor]

Same here, I now have the link and serial number. Thanks for the very fast response.

[Raptor1]

Excellent, now I have the download as well. Thanks.

[Frank]

Downloading it now. Thanks Philippe.

Frank

[Knight of the Realm]

Yes, thanks for the swift response...

Only 15 minutes to go...

[buccofan]

I did not get my key. Same email address.

Richard whipkey

[Mattheus]

Je viens juste de recevoir le mel d'activation sans écrire à Philippe Thibault.

[Knight of the Realm]

Just received the official email with key and download link from nexway!!!

[Kev_uk]

Just received the official email with key and download link from nexway!!!

Yup same here! 50% done downloading as well...

[Knight of the Realm]

But unfortunately the link from Phil failed at the very last moment saying something about not being able to change the directory...

So I am now using the official link, and hope that that works...

[Lowlander2010]

Thanks for all your help... the download link worked

[henllan]

Thanks to Phil and the team for all your help... Just finished downloading and installing!