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AACW Support Has Changed

Posted: Thu Aug 25, 2011 12:53 pm
by Longshanks
Got this in the mail on 8/25/11. Looks like support for AACW has changed!

"Dear Sir,

We won't be able to continue using this support email for our older games, so please write at the AGEOD forum for more directions to solve your particular problem on the AACW game.
You can find the forum here:
http://www.ageod-forum.com/forumdisplay.php?f=78

--
Cordialement / Best Regards,
The AGEOD Support Team"

Sent On 12 August 2011 15:39

Posted: Thu Aug 25, 2011 2:07 pm
by Ethan
Why did you receive this, Longshanks? :confused:

Posted: Fri Aug 26, 2011 2:53 pm
by Pocus
True, we need people to address their issues on the AACW support forum now, so we can scrap more time developing new games.

Posted: Sat Aug 27, 2011 7:05 pm
by Longshanks
Ethan, I had sent it an email to the old troubleshoot email address, and got that reply. Pocus is, I think, verifying that we should expect support on the forum for installation troubles, etc. (mine was a crash problem solved by a reinstallation).

I just thought it'd be nice to let folks know not to expect an email support request to work, but instead to post a problem here on the forums.

Posted: Sat Aug 27, 2011 7:40 pm
by Ethan
Ahh, OK, I understand it, Longshanks. :)

Well, if at least they solve customer's problems no matter if they do it via email or through the forum. ;)

Regards! :thumbsup: