Dear Tech Support,
So I've just purchased this game direct off the ageod website and unfortunately it keeps crashing at the AGEOD loading screen. Can't play the game at all....
Message I get is - 'NGC.exe has stopped working'.
Problem details are as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: NGC.exe
Application Version: 6.0.3.7
Application Timestamp: 2a425e19
Fault Module Name: NGC.exe
Fault Module Version: 6.0.3.7
Fault Module Timestamp: 2a425e19
Exception Code: c0000005
Exception Offset: 000c7e2c
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 5a98
Additional Information 2: a649015719ef8fb18d542104c04807c0
Additional Information 3: 5a4b
Additional Information 4: b641a745f56e15cba0f15e8f162843bc
This is followed by the loading screen and a pop up box in French:
'Exception EAccessViolation dans le module NGC.exe dans 000C7E2C. Violation d'acces a l'adresse 004C7E2C dans le module NGC.exe. LEcture de l'adresse 00000004'.
I also purchased the game Alea Jacta Est on Steam at the weekend and exactly the same problem happens!
I've read the forums and have disabled my AntiVirus, run the game in administrator and turn off UAC. Re-install etc. Nothing helps.
My other games such as Scourge of War - Gettysbury (purcahsed from Matrix) or Europa Universalis IV (on steam) all work fine. I've never had this problem before. (Computer specs more than comfortable to play this game).
Please help - as I am completely lost now as to what to do.
Many thanks