epaminondas
Captain
Posts: 186
Joined: Thu Feb 08, 2007 9:35 pm

Not just loss of picture(s)

Thu Aug 17, 2017 7:02 am

It seems that the loss of graphics referred to in my previous thread is just the tip of the iceberg. It now appears that I have lost not just the graphics update material but the entire update. But it doesn't end there. When I hit the Check for Update button to reinstall I get a " .. could not be downloaded. Please contact Matrix Games for help." message. Unsurprisingly when I then hit the Matrix website I can't find anywhere to report the issue.

What's going on, guys?

epaminondas
Captain
Posts: 186
Joined: Thu Feb 08, 2007 9:35 pm

Re: Not just loss of picture(s)

Fri Aug 18, 2017 6:18 am

Issue resolved through Matrix helpdesk. Very impressed by the quick turnaround.

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