bloodhound
Conscript
Posts: 7
Joined: Mon Nov 02, 2015 10:53 pm

Install problems

Sun Mar 13, 2016 10:22 pm

Game ran fine with only minor problems for several months. After the last windows update the unit counters went invisible, the game could still be "played" but no units on either side were visible. After several attempts at solving the problem i decided to do a uninstall/reinstall. During the reinstall i kept getting these error messages. I decided to quit the install and see if i could find the answer here. Windows Vista OS [ATTACH]37934[/ATTACH][ATTACH]37935[/ATTACH][ATTACH]37936[/ATTACH]
Attachments
civil war install ss 3.JPG
Civil War install scrn shot2.JPG
Civil War install scrn shot.JPG

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Pocus
Posts: 25659
Joined: Wed Oct 19, 2005 7:37 am
Location: Lyon (France)

Tue Mar 15, 2016 10:03 am

As this is a patch problem, you should ask support@slitherine.co.uk for their help. It seems the patch file is corrupted.
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Hofstadter's Law: "It always takes longer than you expect, even when you take into account Hofstadter's law."

bloodhound
Conscript
Posts: 7
Joined: Mon Nov 02, 2015 10:53 pm

Wed Mar 16, 2016 9:30 pm

Thanks Philippe I will try them, I tried to contact Matrix Games (point of purchase) but no answer yet.

User avatar
Pocus
Posts: 25659
Joined: Wed Oct 19, 2005 7:37 am
Location: Lyon (France)

Thu Mar 17, 2016 4:35 pm

Did you try the Helpdesk: support@slitherine.co.uk
Image


Hofstadter's Law: "It always takes longer than you expect, even when you take into account Hofstadter's law."

bloodhound
Conscript
Posts: 7
Joined: Mon Nov 02, 2015 10:53 pm

Thu Mar 17, 2016 8:00 pm

I sent slitherine an email from the link you posted, and tried Matrix helpdesk still no response.

User avatar
Pocus
Posts: 25659
Joined: Wed Oct 19, 2005 7:37 am
Location: Lyon (France)

Mon Mar 21, 2016 10:16 am

And now?
Image


Hofstadter's Law: "It always takes longer than you expect, even when you take into account Hofstadter's law."

bloodhound
Conscript
Posts: 7
Joined: Mon Nov 02, 2015 10:53 pm

Mon Mar 21, 2016 10:03 pm

I was finally sent a link thru the Matrix helpdesk and redownloaded the game, now I am trying to find out why slitherine will not make there faulty disk good, a disk i paid extra for.

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