The extended download service is provided by nexway, our DL supplier. In theory, the link is supposed to be valid for some time, so I advise you to send request to Nexway support, not to Ageod. Please note however that today is a holiday in France, so no one (but me, lol
) works this monday.
Our support mail base has been victim last week of a mail bombing attack, with over 20,000 mails received in a few days...yours (legitimate) is probably lost in it.
I advise you send us all the required information either here in a PM or to me directly at email@example.com
and we shall find a solution for you.
Thanks for your patience