Dear Purchasers of AGEOD’s WWI,
For those who do not already know me, my name is Philippe Thibaut, General Manager of AGEOD. I wish to make a brief announcement on behalf AGEOD regarding our just released title, WWI
[color="DarkRed"]WW1: La Grande Guerre [/color]
is an extremely ambitious game, based on a very rich and sophisticated set of rules. It was developed by a third-party team based in Italy. The engine is not same one which drives BOA, AACW, NCP, WIA, and ultimately VGN. WWI was produced with a vastly improved version of the same engine which was first used to develop the game, Great Invasions.
Some of you are experiencing various problems (freezes, CTDs, bugs, unclear rules, and/or a lack of adequate documentation). I am deeply sorry for these problems. However, I am absolutely certain that these problems will all be completely resolved to your ultimate satisfaction. Please accept my personal apologies for any inconvenience and disappointment. Luca Cammisa, head of the Italian team, is working around the clock to correct any and all issues. I have many years of experience working with Luca. He and his team are very talented, and I have full confidence in them.
The plan is to get out the first patch as quickly as possible to address stability and hardware compatibility issues. A second patch should follow in a few weeks which will address the most serious game play bugs. Beyond that, as there have always been for our games, there will be further patches until the game realizes its full and ultimate potential. Finally, we are aware that the initial game manual is inadequate and that providing a copy of the board game rules for download is no substitute. Concurrent with coding and testing, we are working on a complete and comprehensive manual.
AGEOD has always strived to be an ambitious industry leader when it comes to history oriented strategy/wargaming. Quite a few of our games have received awards and wide spread acclaim. Ambition has driven us to raise the bar with each new game. However, no company can continuously push the edge of the envelope without occasionally stumbling as has happened here. Modeling the “War to End All Wars” and one of the greatest conflicts of the last century was an epic undertaking. Despite some humbling initial problems, we assure you that AGEOD is up to the task. Ultimately, WWI will be no less of a masterpiece than any of our other titles.
We appreciate everyones’ understanding, patience, and loyal patronage. We have been as open and transparent as possible about this situation. However, we would never seek to impose on or exploit our customers’ good will. Therefore, we fully understand and accept that some of you might prefer not to wait until all remaining issues with WWI are addressed. So for those who are not satisfied with WWI as it now stands and prefer not to wait for patches, we are ready to reimburse your purchase price.
Please know that ultimately what AGEOD values most as a business is our reputation for quality and customer service along with happy customers who feel that they have received full value for their hard earned dollars or euros. Even if you should choose to return the game, we hope you will still consider yourself part of the AGEOD family. You will always be welcome here to discuss our products with us and guide us to realize games that are only bounded by your and our imaginations. Thank you.
General Manager, AGEOD