Hello.
I ordered Pride of Nations on August 10th from your website using Paypal. Yes my account is verified and all that stuff. I was informed there was a problem. I recived a message from verif@nexway.fr telling me I needed to send a fax or email of my passport to verify that it was me. I also looked and saw that Paypal completed the transaction.
I waited until verifying that on August 12th 19.99 USD was taken from my account and sent to Nexway.
I have sent emails tow inquire about this and have received no response. If for some strange reason I need to verify myself by emailing you my passport - something I am not comfortable with at all - why are you willing to take my money from me?
You are holding the product you have received payment for hostage until I send you a copy of sensitive travel documents. That doesn't make sense. If you are so worried about fraud, WHY DID YOU TAKE THE MONEY?
Please explain this to me, or at least answer my emails. I love your games, and own all of them sans Great Invasions, but this is frustrating me and I don't understand it at all.
I will provide any information any of you need via PM, email, etc. My sign up email is the same as my paypal email, the transaction email, and the email have been trying to communicate with verif@nexway.fr