AGEOD Forums

Some of you have already started receiving instructions on how to download your pre-ordered editions of the game. Unfortunately, some of the links distributed have been muddled up a bit, rendering the downloads invalid, at least in some e-mail clients.

First of all, if this post doesn't solve your problems, make sure to read http://www.ageod-forum.com/showthread.php?t=6302, which contains further information and instructions

In order to download your copy, do as follows:

==== FIRST ====

In the mail you have received, there should be an URL; part of the URL should say

Make note of the part between "MAIL=" and the first "&" after it. This is your email address. (You probably knew that already, but some people have a whole range of e-mail addresses they use )

Then, in the same URL, find the part that says

Make note of the part between "C=" and the first "&" after it. This is your download code. In some cases, the code section will start with "3D", which is not part of the code and therefore should be cut away before you proceed.

====THEN ===

You then have two options:

Enter in the browser of your choice the following:

except that you exchange MAILADDRESS for the mail address and CODE for the code you retrieved above.

Hope this helps, if not, I'll keep updating this thread based on your feedback.

==== OR ====

Go to the following URL:

http://www.ageod.telechargement.fr/tele.html

and enter your e-mail address and download code to get access to the download

Thanks to Syt for sharing the insights on which this is written

NOTES ABOUT SPECIFIC MAIL READERS

Gmail:

Seems Gmail can have problems displaying the mail properly. To retrieve the info asked for above, you'll need to view the source of the e-mail, i.e. the raw text of the message without Gmail having processed into something it tries (and fails) to display for you first.

There is a pull down menu on the upper right side of the shown email.
This can be used to view the source text of the email
(in German it reads "Original anzeigen" -view original-)

Thanks to Motomouse for providing this solution

Done!!Took about two hours on my system. Smooth as silk!! L

43 minutes left to go......I know what Wellington felt like at Waterloo waiting for the Prussians......hurry the hell up!

AHHHHHHHHH....this has made my day

Thanks to AGEOD....Pocus for President!

Added note about potential GMail problems. Thanks Motomouse

Rafiki wrote:
Then, in the same URL, find the part that says

Code: Select all

C=[color="Red"]xyzxyzxyz[/color]&

Make note of the part between "C=" and the first "&" after it. This is your download code.
[/I]

It worked !. But the string with my download code had 2 extra characters in the beginning: "3D[color="Red"]xyzxyzxyz[/color]", that are not part of the code (3D)
I am downloading the #&%$# thing as I type .

Nevertheless let me say that this was a bad experience and probably the first blemish in AGEOD's stellar curriculum.
The facts are:
- No one forced Ageod to make a pre-order available.
- No one forced Ageod to make the pre-order available today instead of the 14 or 15 November.
- A good number of us that paid the pre-order were unable to simply download it, even as others were having no problems at all.
- A mail that I sent to ageod@nexway.fr got no reply whatsoever.
- The justification that it is not Ageod's fault but the distributors is not acceptable. It's Ageod's name that it's at stake, it was to Ageod that we paid the pre-order. The correct way to do things would be for them to make a public apology and to make an working link using for instance the activation code.

Hat's off to Rafiki and the other members of the forum for your help

I do what was said, and it tells me that my download time expired.

Epi

=3D is the ASCII value of the = sign. it's often rendered that way by web browsers accidentally.

Franciscus wrote:It worked !. But the string with my download code had 2 extra characters in the beginning: "3D[color="Red"]xyzxyzxyz[/color]", that are not part of the code (3D)
I am downloading the #&%$# thing as I type .

Thanks for this added information; the first post has been updated accordingly. I'm also happy that you were able to sort things out and get the download going

Franciscus wrote:Nevertheless let me say that this was a bad experience and probably the first blemish in AGEOD's stellar curriculum.
The facts are:
- No one forced Ageod to make a pre-order available.
- No one forced Ageod to make the pre-order available today instead of the 14 or 15 November.
- A good number of us that paid the pre-order were unable to simply download it, even as others were having no problems at all.
- A mail that I sent to ageod@nexway.fr got no reply whatsoever.
- The justification that it is not Ageod's fault but the distributors is not acceptable. It's Ageod's name that it's at stake, it was to Ageod that we paid the pre-order. The correct way to do things would be for them to make a public apology and to make an working link using for instance the activation code.

This whole thing has indeed been unfortunate, and I'm sure AGEOD and the download provider will be evaluating this to make sure it doesn't happen in the future. As you say, some people had no problems, while others had quite few, proving the complexity of the issue.

That said, I'd like to emphasize that by and large everyone was able to sort their problems out and get the download going, even if there was frustration along the way. Furthermore, I am sure AGEOD will do what they can to help those who still have problems.

When I got to the download page I was also told 7 days had expired and I was out of luck ...

Have emailed softela (the address on the page), but no word yet. Here's hoping I get a reply some time soon.

Not a good start, but I'm still of good cheer. Mike.

I shall make an official statement on this forum in 2 hours when I have sorted all the matters related to this situation. Sorry for the trouble...

Philippe Thibaut

How fast are game resolution rounds compared to AACW? How large is the download file?

rasnell wrote:How large is the download file?

Approx 800 MB

miketime wrote:When I got to the download page I was also told 7 days had expired and I was out of luck ...

Have emailed softela (the address on the page), but no word yet. Here's hoping I get a reply some time soon.

Not a good start, but I'm still of good cheer. Mike.

My problem for one seems to have been fixed, am now happily (no ...), anxiously (no ...), expectantly (yes!) downloading. Thankyou to all concerned.

- Mike

Happy to hear that your problem got sorted out

As one of the critic voices about the whole affair of the "pre-download" it is only fair to state that:
- I finally managed to download it (thanks to Rafiki's post) and the first impressions are definitely up to my (enormous) expectations.
- The post by Phil Thibault was exactly what I expected from AGEOD. Hat's off to his (and the team's) dedication and profissionalism.

i have preorderd and have still not recieved my download instructions {10/11/2007 this is all i have recieved [Congratulations! You'll soon be able to pre-download the great campaigns of Napoleon and to play as of Midnight(GMT+1)on November 14!

A second email will be sent to you on November 13 to remind you of this event and that will include your link for downloading and your game activation mode. what do i do] where is my 2nd email with link for downloading. why have some recieved and i have not

Did you by any chance use Paypal? In any case, this thread may have information helpful to you: http://www.ageod-forum.com/showthread.php?t=6302

No i paid with visa card and have not recieved email which gives me download instructions {13th nov email to be sent} i am very p----d off that people have recieved and downloaded after i had paid. and have not been able to download this game. i have checked my account and my card as not been debited yet

Then I recommend you follow the instructions given in that thread so that AGEOD can look into what has happened with your order and get it sorted out.

Sorry to hear that you are having these problems.

I've waited for days and still no email, and I payed on the 6th.I shall not pre-order from here again.

Did you send a mail to contact@ageod.com ?

I get the following error when I attempt to download my pre-order:
"We didn't find you in our database.
Please check that the e-mail address and the access code are exactly the same as in the e-mail order you received. "

I'm using my email address that I received the email for the pre-order download at, and its the email address I used to place the order (gmail)

I have sent emails about this to every email address I can find at AGEOD, but nobody has responded all day

I love AGEOD products, but this is a pretty simple process that other distributors seem to be able to master. It defeats the incentive of having me pre-order when I can't play the game early.

Anyone else have this issue?

I got thru the gmail issue by locating the tab to view the source and then finding my access code by doing a FIND on c=, then removing the 3D.

Now that I get to the actual download screen when I click on the button it says cannot find server

HAHAHA i have to laugh or I would cry
needless to say im not really laughing

Sorry to hear you are having problems.

Just to be sure; contact@ageod.com is among the addresses you have mailed, and you sent all relevant details about your purchase along with the mail?

Plus don't forget: AGEod is located in Europe. When your wrote your mails we were in the middle of the night here, that's why you've been waiting "all day".
Please allow us 24h to answer, if you sent everything we need to contact@ageod.com, your problem should be solved in the next 8 hours ( offices are opening as I speak). AGEod has never let down anybody.

Best regards,
Korrigan

Korrigan wrote:Plus don't forget: AGEod is located in Europe. When your wrote your mails we were in the middle of the night here, that's why you've been waiting "all day".
Please allow us 24h to answer, if you sent everything we need to contact@ageod.com, your problem should be solved in the next 8 hours ( offices are opening as I speak). AGEod has never let down anybody.

Best regards,
Korrigan

I want to echo what Korrigan says and I have absolutely no affiliation with the company. I just happen to be a thoroughly happy consumer for these reasons, and I want to point this out to first-timers who may be very frustrated with this tortured process to buy their game.

1. These independent developers are worth your money.
2. Their "patches" are more like updates. They repeatedly offer new features without charging you, even into the second year of the software, like BOA.
3. Personal service is amazing, considering it is rendered by programmers who actually are trying to build a game and another game and then another after that.
4. For as wonderful and flawless as all of their previous game releases, and as good as they are with customer service, I'm sure they're embarrassed by how brutal this launch has been.

I'm still waiting in the line with the rest of you. I can't download because of my lousy satellite service, but another customer was wonderful enough to burn the generic setup to disk and mail. I've paid and I'm waiting on the activation code so I can play, too.

I experienced inability to pay via PayPal because the only options were in French. My Visa rejected because of the international transaction. Visa authorized and confirmed after a phone call. But now I have no e-mail and no reply.

Does this change my opinion of Ageod, Pocus and PhilThib. Nope. Wonderful company, products, just lousy distribution and billing.

Wanted to make sure that first-time customers hang in there because these guys are worth it. But hurry -- we all want to play.

Wow I didn't think downloading it would be so painful

I was able to overcome my gmail problems with some help from y'all and i'm happily involved in giving napoleon an ulcer in Espana.

I'd like to thank the team at AGEOD for being responsive- once I realized it would be a little bit because it was like 2am in france .
thx

I'm glad that I advised patience. I still don't have the game after one week of trying.

1. Despite phone calls and supposed authorization by VISA, my transaction never did process because it is international.
2. Paypal payment to telechargement requires you to fill out a form in French, not English.
3. I finally figured out the French well enough to fill out Pay Pal.
4. The installation instructions and authorization code came back to me in French and I haven't received a reply from telechargement to send me the instructions in English so I know what to do next.
5. I'm unable to download because of my satellite restrictions.
6. A great fellow member of the forum is mailing me the generic setup of the game and I'm going to guess from my French installation instructions how to input the authorization code.

Bottom line: After 8 days, I'm not even close to playing. I've played a whole new campaign of the Civil War just to keep me hanging in there for Ageod.

You've got to really love this company, these developers and their games (which I do very much) to put up with this nearly impossible task of begging to give away your money to buy a game.

Pocus and PhilThib are so good about fixing, patching, upgrading and improving their games. I hope that with the next game that they are able to apply the same attention to detail with getting the product to customers.

I sent a head-up to Philippe Thibaut with your s...@h....Net adress included.
You should receive some news from him anytime now (it's 8:00 AM here).

Sorry for the inconvenience, it looks like your problem has more to do with Visa and Paypal but we'll fix it anyway. At worse, we will send you a personnal link for you to download the game while we fix this payment thing.

Best regards,

Korrigan